General Info

How much do your frames and glasses cost?

We offer a wide selection of frames to fit every budget, with prices ranging from $200 to over $800 for our premium collections. Please note that insurance could help lower your out-of-pocket cost. Coverage and co-pays vary depending on your specific plan.

How do I contact you or talk to someone?

You can contact and get in touch with us you can call us at (619) 683-2020, text us at (619) 683-2020, email us at info@uoosd.com or secure message us at https://next.paubox.com/forms/UrbanOptiksOptometry/form/5d5c1166-fe8e-4b06-81f1-44233c739f11?view=Edit

Question: What are your hours?

Our regular operating hours are Mondays & Thursdays 9 am- 7pm, Tuesdays, Wednesdays, and Fridays 9 am – 6 pm, Saturdays 9 am – 5 pm. We are closed on Sundays and most major holidays.

Question: What holidays are you closed?

We are closed on all major holidays including Memorial Day, Fourth of July, San Diego Pride, Labor Day, Thanksgiving, Christmas Day & New Year's Day. We close early on Christmas Eve and New Year's Eve. Check for upddated hours here https://www.uoosd.com/contact-us#HoursAndDirections

Question: What time do you close?

We close at 7 pm on Monday & Thursday, 6 pm on Tuesday, Wednesday & Friday, 5 pm on Saturday and are closed all day on Sunday.

Question: What time do you open?

We open at 9 am Monday through Saturday and are closed all day on Sunday.

Question: What is your address and location?

We are located in the Cairo Building in Hillcrest at 3788 Park Boulevard on the corner of Park Blvd and Essex St. One block south of University Ave next to the iconic Flame building, and across the street from Rusticucina Restaurant.

Question: Do you have other locations?

We are an independent optometry practice and optical boutique with a single location. Our dedication is solely focused on delivering exceptional eye care services and offering a carefully curated collection of high-quality handcrafted eyewear at our current location in San Diego.

Question: Are you part of a chain?

We are proud to clarify that we are not part of a chain; we are an independent optometry practice and optical boutique. Our focus is on providing personalized and exceptional eye care services, paired with a curated selection of high-quality handcrafted eyewear. This independence allows us to prioritize your individual needs and deliver a unique experience tailored to you.

Question: Do you accept walk-ins?

Walk-ins are always welcome. However, scheduling an appointment allows us to provide you with specialized service whether it's for shopping or preparing your eyewear order in advance for a quick and convenient pick-up. Appointments are required for all eye examinations. You can schedule an appointment online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler.

Question: Do I need an appointment to get an adjustment on my glasses?

Appointments are not required but you are always welcome to schedule one to ensure our staff is available at the time of your arrival. You can schedule an appointment online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler.

Question: Do I need an appointment to pick up my glasses, contacts, or eyewear order?

Appointments are not required but recommended so we can ensure your glasses or contacts are prepared in advance and ready for a quick and convenient pick-up. You can schedule an appointment online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler.

Question: Can I schedule an eye exam over the phone?

We are happy to help you make an appointment over the phone. Please call us at 619-683-2020 to speak to one of our staff members.

Questions: How can I book or make an appointment?

You can schedule appointments for eye exams, contact lens fittings, shopping for glasses, product pick-ups, and eyewear adjustments online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler.

Question: Do you accept or take new patients?

Yes, we absolutely accept new patients! We're always happy to welcome new individuals to our practice and provide them with comprehensive eye care services.

Question: Are you taking new patients?

Yes, we absolutely are accepting new patients! We're always happy to welcome new individuals to our practice and provide them with comprehensive eye care services.

Question: How much are contacts, lenses, and frames?

The cost of contact lenses, lenses, and frames can vary depending on several factors such as the brand, type of lenses, frame materials, and insurance coverage. Please call or text us at 619-683-2020 during regular business hours for further assistance.

Question: How long do I have to wait before I can get an eye exam appointment?

Appointments are often available within a week. For same-day appointments are sometimes available. Please use the online scheduler to see available appointment slots.

Question: What days do you have doctors and when can I get an eye exam?

Eye exams are available on Mondays, Tuesdays, Thursdays, Fridays and every other Saturday. Please use the online scheduler to see available appointment slots.

Question: What payment types do you accept?

We accept various forms of payment, including cash, check, major credit cards (Visa, Mastercard, American Express, Discover), and mobile payment options such as Apple Pay and Google Pay. We also accept Care Credit which provides special financing options for health expenses.

Question: What vision or insurance plans do you accept?

We accept VSP and EyeMed vision insurance plans which cover a wide range of eye care services and products. For additional information visit our insurance page at https://www.uoosd.com/insurance

Question: Do you accept (Tricare, Davis, Spectera, Kaiser, Medicare, or Medicaid etc.) insurance?

We do not currently accept Tricare, Davis, Spectera, Kaiser, Medicare, or Medicaid. We currently only accept VSP and EyeMed vision insurance plans which cover a wide range of eye care services and products. For additional information visit our insurance page at https://www.uoosd.com/insurance

Question: Do you take Medical Eye Services (MES) Vision Insurance.

As of January 1, 2024, Medical Eye Services (MES) Vision Insurance has been bought by Eyemed Vision Insurance. Please consult your policy carrier for more details.

Question: How much does an eye exam cost?

Our comprehensive eye exam costs $150. We also offer Digital Retinal Photography, which eliminates the side effects of dilation, for an additional $39. Please note that prices may vary if you're using vision insurance. If you have specific questions about your vision coverage, please call or text us at 619-683-2020. We're here to assist you with your eye care needs.

Question: How much does a contact lens fitting cost?

The cost of a contact lens fitting ranges from $100 to $200, depending on the prescribed lenses. This fee is separate from the comprehensive eye exam fee of $150. A contact lens fitting includes assessing eye health, measuring corneal dimensions, trial lenses, testing vision clarity, and providing instructions on lens care. Please note that prices may vary if you're using vision insurance. If you have specific questions about your vision coverage, please call or text us at 619-683-2020. We're here to assist you with your eye care needs.

Question: What are my benefits and copays?

To provide you with accurate information about your specific benefits and copays, we would need more details about your insurance plan. You may call or text us at 619-683-2020 for assistance in verifying your coverage or by contacting your insurance provider directly to understand the details of your benefits and copays.

Question: Do you offer discounts for seniors or students?

We do not currently offer senior or student discounts, however, we understand the importance of affordability and accessibility to eye care for everyone. Please contact our office to discuss products and services that may work with your budget.

Question: Do you offer military discounts?

We offer a 20% discount for all active military service members who are not using insurance and paying out of pocket.

Question: Do you offer discounts for out-of-pocket purcahses?

We don't offer a standard discount for out-of-pocket purchases. However, we are committed to working with you to find eyewear solutions that fit within your budget.

Question: Do you have parking available?

We do not have a parking lot, but street parking (both metered & non-metered) is available in the immediate surrounding area. Please arrive a few minutes before your appointment to find parking.

Question: Where do I park?

Street parking (both metered & non-metered) is available in the immediate surrounding area. Please arrive a few minutes before your appointment to find parking.

Question: Is there wheelchair access to your store?

Our store and exam room is wheelchair accessible. We have wide doorways to accommodate wheelchair users. Additionally, our store layout is designed to provide easy navigation for individuals with mobility challenges. If you have any specific accessibility needs or require assistance during your visit, please let us know and we will be happy to assist you.

Question: Can I use flexible spending account (FSA/Flex-Spending) or health savings account (HSA) funds for purchases?

Yes, you can use your Flexible Spending Account (FSA) or Health Savings Account (HSA) funds for purchases at our store. These accounts allow you to set aside pre-tax dollars to pay for eligible medical expenses, including eye exams, glasses, contact lenses, and prescription sunglasses. Please note that specific rules and regulations may apply, so it's always a good idea to check with your FSA or HSA provider for more information on eligible expenses and any restrictions that may apply.

Question: Do you offer financing options or payment plans for purchases?

We understand that eyewear and eye care expenses can sometimes be a financial burden, so we have partnered with CareCredit to provide our customers with a healthcare credit card designed specifically for their health and wellness needs. CareCredit offers special financing options, including shorter-term financing with no interest on purchases of $200 or more when the full amount is paid by the end of the promotional period. To learn more about our financing options and how to apply for CareCredit, please contact us at 619-683-2020.

Question: Do you take Care Credit?

We accept CareCredit as a form of payment. CareCredit is a healthcare credit card that can be used to pay for various healthcare expenses, including eye care services and products. It offers special financing options, such as no-interest plans, to help you manage the cost of your eyecare needs. If you have any further questions or would like to learn more about using CareCredit at our practice, please feel free to contact us.

Question: Do you have expedited/rush service available?

We do offer expedited/rush service for some products. If you need your glasses or contact lenses sooner than our standard turnaround time, we can prioritize your order and work to expedite the process. Please note that additional fees may apply for expedited/rush service. It's best to contact our office directly to discuss your specific needs and to check availability.

Question: What is your return policy?

Due to the custom nature of our prescription products and the restrictions over the sale and distribution of medical eyewear devices, ALL SALES ARE FINAL. However, changes or cancellations of eyewear orders within 24 hours of purchase may be made without penalty. Any changes or cancellations made after 24 hours will be subject to a 25% restocking fee based on the full retail price of the product. To be eligible for a return, the products must be in new condition, and damaged frames are not eligible for return.

Question: Can you ship my glasses to me?

We do offer shipping services for our eyewear. Depending on the destination and shipping method, there may be a fee associated with this service. Feel free to inquire about shipping options by calli or texting us at 619-683-2020.

Question: Can I return glasses if I'm not satisfied with them?

We understand the importance of ensuring your satisfaction with our prescription products. Due to FDA regulations and the custom nature of these products, all sales are final. However, we value your experience with us and invite you to schedule an appointment to meet with one of our opticians. They can troubleshoot any issues you may be experiencing and work to correct the situation to ensure your eyewear meets your needs and expectations.

Question: Do you offer virtual try-on for glasses?

We don't offer virtual try-on for glasses due to its drawbacks, which include inaccuracies in depicting appearance, lack of feel, and variations in color and texture. However, we do have a virtual storefront where you can view our entire in-stock eyewear selection, choose your favorites, and submit them for an in-person try-on.

Question: Do you have an online store?

We don't sell our eyewear online due to agreements with our frame vendors. However, we do have a virtual storefront where you can view our entire in-stock eyewear selection, choose your favorites, and submit them for an in-person try-on.

Question: Can I get a copy of my prescription after my eye exam?

All optometry practices are required by law to give patients a copy of their prescription after an eye exam or at the completion of a contact lens fitting. We are diligent about providing you with a printed copy when you check out. If you prefer, you can also request a digital copy.

Question: Can I get a copy of my prescription?

You can request a copy of your prescription online by completing our convenient document request form. https://next.paubox.com/forms/UrbanOptiksOptometry/form/0b3070ed-65f6-4e8a-ba3f-fe25379fe3a1?view=Edit A copy of your prescription will be emailed to you promptly during our regular business hours.

Question: Can I get a copy of my receipt?

You can request a copy of your receipt online by completing our convenient document request form. https://next.paubox.com/forms/UrbanOptiksOptometry/form/0b3070ed-65f6-4e8a-ba3f-fe25379fe3a1?view=Edit A copy of your receipt will be emailed to you promptly during our regular business hours.

Question: Can I get a copy of my medical records or retinal photos?

You can request a copy of your medical records or retinal photos online by completing our convenient document request form. https://next.paubox.com/forms/UrbanOptiksOptometry/form/0b3070ed-65f6-4e8a-ba3f-fe25379fe3a1?view=Edit A copy of your records will be emailed to you promptly during our regular business hours. Please note that it may take up to 72 hours to process your request.

Question: How can I get help with booking an appointment online because the app doesn’t seem to be working?

If you are having any problems making a appointment online on our scheduling platform, you can call our office at 619-683-2020. One of our friendly staff members will be glad to assist you.

Question: Do I need to schedule an appointment for an eye exam?

Appointments are required for all exam services. This allows us the opportunity to ensure you receive comprehensive and personalized care. You can schedule an appointment online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler

Question: Do you offer same-day appointments for eye exams?

We may have same-day appointments available due to cancellations or rescheduling. You can check our online scheduling platform for real-time availability or reach out to us by phone at 619-683-2020 to inquire about immediate appointment options. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler

Question: How can I check if my insurance covers eyewear purchases?

Question: What is the difference between vision insurance and medical insurance for eye care?

Vision insurance typically covers routine eye exams, prescription eyewear (like glasses and contact lenses), and may offer discounts on vision correction procedures. On the other hand, medical insurance for eye care covers treatment for eye conditions and diseases, such as cataracts, glaucoma, and diabetic retinopathy. Medical insurance is crucial for addressing eye health issues, while vision insurance focuses more on routine eye care and corrective eyewear.

Question: Do you offer Afterpay?

We do offer Afterpay. Additionally, we provide other financing options, including CareCredit, which is a healthcare credit card that can cover various healthcare expenses, including eye care services and products. If you have any further questions or would like to learn more about using CareCredit at our practice, please feel free to contact us at 619-683-2020.

Question: Do you offer any discounts or promotions on eyewear purchases?

We offer discounts on second and multiple pair purchases. This means that when you buy additional pairs of eyewear, you can enjoy special savings as part of our promotions.

Question: Do you offer any discounts for multiple pairs of glasses?

We offer discounts on second and multiple pair purchases. This means that when you buy additional pairs of eyewear, you can enjoy special savings as part of our promotions.

Question: What should I do if I have an eye emergency?

For all eye emergencies, it's crucial to seek immediate medical attention to ensure the best possible outcome for your eye health. We strongly advise visiting the nearest emergency room or urgent care facility, where medical professionals can provide prompt and specialized care for various eye emergencies. Delaying treatment for eye emergencies can lead to serious complications, so it's important to prioritize your eye health and seek medical assistance as soon as possible.

Question: Do you offer virtual eye exams or telemedicine services?

At this time, we do not provide virtual eye exams or telemedicine services. We believe that in-person eye exams are essential for accurate and comprehensive assessments of your eye health and vision needs. You can schedule an appointment online 24/7 by visiting our online scheduling platform. https://schedule.solutionreach.com/scheduling/subscriber/65135/scheduler

Question: Do you offer gift certificates or gift cards?

We offer gift cards for purchase, which are perfect for friends and family. Electronic gift cards can be bought in any amount and directly emailed to the recipient. Alternatively, you can buy a traditional physical gift card in-store. We'll include a special wish card and envelope, adding an extra touch to your gift. Purchase gift cards https://www.uoosd.com/giftcards

Question: Can I buy gift certificates or gift cards online?

Question: Can you fill out my DMV form?

Yes, we can assist with filling out a Report of Vision Examination (DL 62) form required by the DMV. This is only available to current patients who have had a recent comprehensive eye exam and possess a current prescription. Please schedule an appointment with us to discuss your specific needs and requirements for completing the DMV form.

Question: What is HIPAA?

HIPAA, or the Health Insurance Portability and Accountability Act, is a federal law enacted in 1996 to safeguard sensitive patient health information. It sets standards for the electronic exchange of medical data and protects individuals' privacy by regulating who can access their health records. HIPAA also establishes rules for healthcare providers and organizations, ensuring they maintain the confidentiality and security of patient information. Compliance with HIPAA is crucial in healthcare settings to maintain patient trust and confidentiality.

Question: What is your HIPAA Policy?

Our HIPAA Privacy policy is designed to protect your medical information and ensure compliance with relevant laws like HIPAA and CCPA. We may use and disclose your medical information for treatment, payment, healthcare operations, appointment reminders, research/public health, and legal requirements, always maintaining strict confidentiality. As a patient, you have rights to access, request restrictions, amend, request confidential communication, receive an accounting of disclosures, and file complaints without retaliation. We are committed to safeguarding your privacy and will only use or disclose your medical information as outlined in this notice and required by law. To view our full HIPAA Privacy Policy visit https://www.uoosd.com/hipaa

Question: What awards and recognition has Urban Optiks received?

Urban Optiks Optometry has earned widespread recognition for its commitment to excellence, garnering accolades on both regional and national platforms. We have receive numerous awards such as Best Eyeglass Store and Best Eyeglasses by San Diego Magazine, San Diego’s Favorite Eyeglass Store in the San Diego Union-Tribune Readers Poll, and Best Optometrist by San Diego Uptown & Downtown News. see all of our reviews https://www.uoosd.com/awards

Question: What technology do you have and use?

Urban Optiks Optometry utilizes the latest cutting-edge automated diagnostic technology and refractive exam equipment available to deliver the most precise vision correction possible. Through our advanced technology and expertise, Urban Optiks is able to deliver an experience and degree of precision not typically found in practices that utilize traditional manual eye exam equipment. Discover how Urban Optiks Optometry combines all of this technology to provide you with the most comprehensive eye examination possible. Learn more about our technology https://www.uoosd.com/technology

Question: What reviews do have and what do people say about you?

Because of our unwavering dedication - and by offering options not often found in the traditional optical world - we have developed a highly regarded reputation and a very loyal patient and customer base with hundreds of five-star Yelp, Google, and Facebook reviews. Check out our reviews here https://www.uoosd.com/reviews

User: Talk to an agent, human, live person, team member, staff member, operator

I'm sorry, but I don't have the capability to connect you with a team member. However, you can reach out to the team at the contact information provided. Call at (619) 683-2020, text at (619) 683-2020, or email at info@uoosd.com. You can also send a secure message. https://next.paubox.com/forms/UrbanOptiksOptometry/form/5d5c1166-fe8e-4b06-81f1-44233c739f11?view=Edit

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General Info