Frames

Question: What frames do you have in inventory?

To see our entire current in-stock inventory frames, visit our virtual storefront. https://shop.uoo.com

Question: What is the difference between designer frames and luxury frames?

Designer frames are typically associated with well-known fashion brands and designers. They often feature unique designs, high-quality materials, and brand logos. Luxury frames, on the other hand, are often handcrafted, use premium materials like gold, silver, or titanium, and offer superior craftsmanship and exclusivity. Both types offer a blend of style, comfort, and durability.

Question: What constitutes designer or luxury frames?

Question: When and how often do you get new inventory?

We typically make our major frame purchases in early spring and receive new styles over the following months. Additionally, we conduct supplemental buying throughout the year, ensuring that fresh and exciting styles are always arriving.

Question: Do you have frames for sports or outdoor activities?

We offer a variety of eyewear prescription lenses that are suitable for sports and outdoor activities, designed to enhance visual clarity and protection in various lighting conditions. However, it's important to note that we do not carry specialized sports equipment such as sports goggles for biking, skiing, or swimming goggles.

Question: Can I get prescription eyewear for specific hobbies, like golf or fishing?

We offer a variety of eyewear and prescription lenses that are suitable for sports and outdoor activities, designed to enhance visual clarity and protection in various lighting conditions. However, it's important to note that we do not carry specialized sports equipment such as sports goggles for biking, skiing, or swimming goggles.

Question: Do you offer a warranty on frames and lenses?

All frames come with a 2-year manufacturer warranty against defects in the frame. For frames that are on sale, we offer a 1-year limited warranty. All premium lenses come with a 2-year scratch warranty.

Question: Do you provide repairs for frames?

We offer regular 'tune-ups' to ensure your glasses maintain a proper fit. All adjustments are complimentary. If your frames are damaged, we partner with an outside eyewear repair company that does amazing work. All repairs are at the cost of the patient.

Question: Can I buy a frame without a prescription?

Yes, you can purchase frames without a prescription. However, please note that glasses are a medical device and lenses should be chosen under the direct supervision of an optometric medical professional.

Question: Can I get my glasses adjusted if they don't fit properly?

Yes, we provide adjustments to ensure your eyewear fits comfortably and provides clear vision. If your glasses don't fit properly, please contact us for assistance.

Question: What do I do if my glasses don’t work?

If your glasses aren't working properly or you are experiencing any problems with them, it could be due to a variety of issues such as adjustments needed, defects in the frame, lenses, or coatings, or an issue with your prescription. We are here to help troubleshoot any issues you are having.

Question: Do you sell over-the-counter reading glasses?

We do not sell over-the-counter reading glasses. Our focus is on providing prescription eyewear tailored to your specific vision needs for more accurate and comfortable vision correction. Over-the-counter reading glasses are available at multiple online retailers or local drug stores.

Question: Can I buy reading glasses over the counter?

Over-the-counter reading glasses are pre-manufactured spectacles designed to improve close-range vision for those with presbyopia via simple magnification, available without a prescription. They are available at multiple online retailers or local drug stores. We do not sell over-the-counter reading glasses.

Question: Do you offer lens replacement if my prescription changes?

If a change of prescription is deemed necessary by the doctor within 60 days of an eye exam used for placing an order for eyewear, we offer a one-time lens replacement at no additional cost.

Question: Do you sell clip on sun lenses?

We sell custom clip-on sunglasses in a variety of styles and materials. We partner with Eclips a leader in the clip-on lens industry. For more info https://www.uoosd.com/accessories#Clip-onSunglasses

Question: How can I tell what frames you currently have in stock?

You can check our current inventory of frames at our virtual storefront. You can filter by brand, type, and other specifications to find the perfect frames for you. Here is the link: https://shop.uoosd.com

Question: Do you offer safety glasses or goggles for work?

We do not currently carry safety eyewear or goggles. It is advisable to check with your employer, who often provides them when necessary for specific jobs

Question: What lenses and lens brands do you carry?

We primarily carry and prescribe Zeiss Premium Lenses, which are known for their precision optics and provide superior visual quality compared to standard lenses. We also carry Shamir and Essilor lenses when certain prescriptions would benefit from them.

Question: Do you carry Zeiss, Shamir, Essilor lenses?

Question: Do you offer special lenses for people with astigmatism or presbyopia?

We offer both eyeglass lenses and contact lenses specifically designed for individuals with astigmatism or presbyopia. These specialized options are tailored to improve vision clarity and comfort for those dealing with these common eye conditions.

Question: Can you order a specific frame or glasses I saw online, in a magazine, on TV or on a friend.

We cannot order specific frames or glasses seen online, in a magazine, or on TV. We are only able to order frames from the collections we currently carry. Each frame line has contracts with its retailers individually and does not sell to non-partner retailers.

Question: Can you order from a frameline you don’t carry?

We are unable to order frames from the lines and collections we do not carry. Each frame line has contracts with its retailers individually and does not sell to non-partner retailers.

Question: What warranties do you offer for frames and lenses?

Question: Do you have any sales going on right now?

We currently have a selection of discontinued clearance frames on sale. Prices range from 20-60% off original retail. These frames come with a 1-year limited warranty and are sold as is. You can see our current sales frames at our virtual store. https://shop.uoosd.com

Question: Do you have clearance frames?

Question: Do you price match?

While our pricing is competitive, we do not offer price matching for frames seen at other practices or online. Our prices reflect the expert guidance provided by our certified opticians and include our comprehensive warranties, ensuring you receive both value and quality.

Question: Do you sell tech or smart glasses?

We don’t sell tech or smart glasses, but we are able to put prescription lenses in some models of tech and smart glasses depending on the design and construction.

Question: Do you make lenses for tech or smart glasses?

We are able to put prescription lenses in some models of tech and smart glasses depending on the design and construction. Tech companies have started partnering with lens manufacturers, like Zeiss and Shamir. In order to determine if your tech device can have prescription lenses in them, please visit our store and meet with one of our associates.

Question: Do you offer custom glasses?

We currently do not have the capability to create custom eyewear from scratch or replicate existing glasses based on a picture. We do offer two frames lines, Tom Davies Bespoke and FEB31st, which allow for customization of sizing, materials and colors. For more info https://www.uoosd.com/customizedframes

Question: Can you custom make a frame from a drawing or picture?

We currently do not have the capability to create custom eyewear from scratch or replicate glasses based on a drawing or picture. We do offer two frames lines, Tom Davies Bespoke and FEB31st, which allow for customization of sizing, materials and colors. For more info https://www.uoosd.com/customizedframes

Question: Can you custom make a frame that I already have?

We currently do not have the capability to create custom eyewear from scratch or replicate existing glasses. We do offer two frames lines, Tom Davies Bespoke and FEB31st, which allow for customization of sizing, materials and colors. For more info https://www.uoosd.com/customizedframes

Questions: Do you offer same day or one hour service?

We do not offer same-day or one-hour service for our lenses. All of our custom-measured lenses are produced offsite by our premier lab partners.

Question: Can I bring my own frames for new lenses?

In most cases, we can fit new lenses into your existing frames. Our opticians will carefully inspect your frames and assess their integrity to ensure they can withstand the stress of removing and replacing lenses. All patients who use their own frames will be required to sign a waiver that releases us from liability should the frames break during the lens replacement process.

Question: How do I choose the right frame for my face shape?

Our expert staff can assist you in choosing frames that complement your face shape, style, and preferences. For more information read this informative guide to eyewear and face shapes. https://www.uoosd.com/face-shapes

Question: Can I get prescription eyewear for night driving?

We offer specific prescription lens with coatings designed to enhance visibility during night driving. These glasses can help reduce glare and increase contrast to make night driving safer and more comfortable.

Question: Do you provide prescription eyewear for individuals with special needs?

While we do not carry specific eyewear for individuals with special needs, we do offer a variety of frames that may be appropriate for all eyewear wearers, depending on the specific use case.

Question: Can I order replacement parts for my eyeglasses, such as nose pads or temple tips?

Yes, we offer replacement parts for eyeglasses. Whether you need new nose pads, temple tips, or other parts, our staff can assist you.

Question: Do you provide children's eyewear?

While we do not carry specific eyewear lines made for children and kids, we do offer a variety of frames in smaller sizes and strong materials which may be suitable for young wearers.

Question: Do you sell children’s frames and glasses?

While we do not carry specific eyewear lines made for children and kids, we do offer a variety of frames in smaller sizes and strong materials which may be suitable for young wearers.

Question: Do you offer pediatric sunglasses for children?

While we do not carry specific eyewear lines made for children and kids, we do offer a variety of frames in smaller sizes and strong materials which may be suitable for young wearers.

Question: Can I get prescription safety glasses at your optometry store?

While we do not sell safety goggles or eyewear, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: Do you offer repairs for eyeglasses?

Question: Can I get prescription safety goggles for DIY home projects?

While we do not sell prescription safety goggles or safety glasses, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: Can I get prescription safety glasses for sports activities?

While we do not sell prescription safety goggles or safety glasses, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: Can I get prescription eyewear for sports?

While we do not sell specific safety goggles or safety glasses suitable for certain sports, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: Can I get prescription swimming goggles at your store?

While we do not sell prescription swimming goggles, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: How can I prevent my glasses from fogging up, especially while wearing a mask?

Keeping your glasses cleaned and free from oils and using anti-fog sprays and wipes are all effective in preventing glasses from fogging – especially when wearing masks. We have a selection of anti-fog solutions available for in-store purchase.

Question: Can I get customized tints for my prescription sunglasses?

Yes, we offer a variety of tint options for prescription sunglasses to suit your style and preferences. You can customize your sunglasses to match your unique needs and aesthetic preferences.

Question: Can I get prescription swimming goggles?

We currently do not sell prescription swimming goggles.

Question: Can I order prescription safety glasses for sports activities?

While we do not sell specific safety goggles or safety glasses suitable for certain sports, we do carry sunglasses which might be appropriate for certain type of sporting activites.

Question: Do you offer blue light protection for children's eyewear?

While we do not carry specific eyewear lines made for children and kids, we do offer a variety of frames in smaller sizes and strong materials which may be suitable for young wearers.

Question: Can I get prescription eyewear for shooting sports?

While we do not sell specific safety goggles or safety glasses suitable for shooting sports, our optometrists can write a prescription for them as part of a comprehensive eye exam.

Question: Do you sell computer glasses?

We carry specialty lenses specifically designed for computer work. We fit both single vision and progressive lenses wearers. These lenses are designed to reduce eye strain and enhance visual comfort during prolonged use of digital screens. These glasses are tailored to minimize glare, block blue light, and provide optimal focus at the distance typical of computer and device use.

Question: Do you sell lenses specifically for computers?

Question: Are there chemicals in eyeglasses that are harmful?

Eyeglasses are generally safe and are made following strict standards to ensure they do not harm users. The materials used in frames and lenses are typically non-toxic. However, some older or less regulated products might contain substances like nickel in metal frames, which can cause skin reactions in some people, or bisphenol A (BPA) in certain plastic lenses and frames, though its health impact at the levels used in eyewear is minimal and still under study. It's always a good idea to purchase eyewear from reputable manufacturers and retailers who adhere to safety standards to ensure you are getting a product that is safe and high quality. If you have specific allergies or sensitivities, you might want to consult with your optometrist to choose materials that are best suited for you.

Question: How long does it take to make my glasses?

The process of making glasses can vary depending on the complexity of the prescription, the

type of lenses, and the specific services of the optical lab. Typically, it can take anywhere from two to three weeks.

Question: Where are the eyeglass lenses made?

ur eyeglass lenses come from a variety of sources, depending on the type and brand. Specifically, Zeiss lenses, which are known for their precision and quality, are predominantly manufactured in Germany. Zeiss is a leading optics company with a longstanding reputation for innovation in the field of lens technology. Their lenses are crafted using rigorous quality control and cutting-edge technology to ensure superior visual performance. By choosing Zeiss lenses, you're opting for lenses that are developed and produced at their state-of-the-art facilities, ensuring that you receive top-quality products designed for optimal eye health and clarity. Whether you need lenses for general vision correction, specialized sports eyewear, or progressive lenses, Zeiss offers solutions that cater to a wide range of optical needs.

Question: What brand of eyeglass lenses does Urban Optiks use?

The primary brand of lenses we carry and prescribe are Zeiss Premium Lenses, which are known for their precision optics and provide superior visual quality compared to standard lenses. We also carry Shamir and Essilor lenses when certain prescriptions would benefit from them.

Question: Does Urban Optiks offer photochromic transition lenses or lenses that change color or go dark like sunglasses?

Yes, Urban Optiks Optometry offers Transitions lenses. These adaptive lenses (photochromic) are designed to automatically adjust their tint when exposed to UV light, providing you with comfortable vision in various lighting conditions. Whether you are indoors or outdoors, Transitions lenses enhance your visual experience by reducing glare and protecting your eyes from harmful UV rays, making them a versatile choice for everyday wear.

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Frames